IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way, this book helps readers understand how to apply modified project management best practices. From IT maintenance managers, project managers, and team members to CIOs, readers will: - Discover cost savings associated with reducing staff Improve reporting status and metrics-Build greater customer satisfaction Learn how to perform work consistently- Decrease staff stress level by stabilizing expectations-Streamline team operations-Decrease the manager's ongoing workload PLUS! This practical reference is organized by process groups similar to the PMBOK(R) -- providing you with applied step-by-step guidance.