Do you have a colleague at school or work you dread working with? Maybe it's someone who never listens to your opinions, but constantly criticizes them? Perhaps it's someone who is loud and aggressive, and who bullies you into getting their own way? Or perhaps it's that person who's always "pushing your buttons" and pestering you about trivial things? In every school and workplace there are difficult people like these. Finding a way to work them creates a more productive educational and work environment.