Name: Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers (en Inglés)
Price: 278.49 PEN
Availability: InStock
Author: Kossmann, Mario
ISBN: 9781138262560

portada Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers (en Inglés)

Formato

Libro Físico

Autor

Mario Kossmann

Editorial

Routledge

Idioma

Inglés

N° páginas

208

Encuadernación

Tapa Blanda

ISBN13

9781138262560

N° edición

Categorías

Garantía y gestión de la calidad empresarial
Tecnología aeroespacial y aeronáutica
Astronáutica
Aeronáutica y aviación

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers (en Inglés)

Mario Kossmann (Autor) · Routledge · Tapa Blanda

Libro Físico

S/ 278,49

S/ 556,97

Ahorras: S/ 278,49

50% descuento

Envío normal

Origen: Reino Unido (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 18 de Junio y el Miércoles 03 de Julio.

Lo recibirás en cualquier lugar de Perú entre 2 y 5 días hábiles luego del envío.

Reseña del libro "Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers (en Inglés)"

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality. Offering a step-by-step and easy to understand framework, it also enables those service providers that are already proactively managing their service quality to build new techniques into current practice for maximum effect. By using this guide, decision-making as well as budget and capacity planning can be optimized and justified to any stakeholders in the service operation. Customer satisfaction can be improved considerably over time and, thereby, profits (or budget allocation for internal service providers). Crucially, the improvements the book provides can be systematically measured and easily disseminated throughout the organization, leading to increased levels of motivation amongst staff.