Name: Practical Customer Success Management (en Inglés)
Price: 139.70 PEN
Availability: InStock
Author: Adams, Rick
ISBN: 9781032092096

portada Practical Customer Success Management (en Inglés)

Formato

Libro Físico

Autor

Rick Adams

Editorial

Productivity Press

Año

2021

Idioma

Inglés

N° páginas

280

Encuadernación

Tapa Blanda

Dimensiones

25.1 x 17.5 x 1.5 cm

Peso

0.57 kg.

ISBN13

9781032092096

N° edición

Categorías

Recursos humanos
Atención al cliente

Practical Customer Success Management (en Inglés)

Rick Adams (Autor) · Productivity Press · Tapa Blanda

Libro Nuevo

S/ 139,70

S/ 279,41

Ahorras: S/ 139,70

50% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 11 de Junio y el Jueves 27 de Junio.

Lo recibirás en cualquier lugar de Perú entre 2 y 5 días hábiles luego del envío.

Reseña del libro "Practical Customer Success Management (en Inglés)"

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool's use is clearly explained within the book, and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit.