Name: Relationship Between Organizational Climate and Perceived Quality (en Inglés)
Price: 282.04 PEN
Availability: InStock
Author: Juan Carlos Gómez Méndez
ISBN: 9786205754580

portada Relationship Between Organizational Climate and Perceived Quality (en Inglés)

Formato

Libro Físico

Editorial

Our Knowledge Publishing

Autor

Juan Carlos Gómez Méndez

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

ISBN13

9786205754580

Relationship Between Organizational Climate and Perceived Quality (en Inglés)

Juan Carlos Gómez Méndez (Autor) · Our Knowledge Publishing · Tapa Blanda

Libro Físico

S/ 282,04

S/ 564,09

Ahorras: S/ 282,04

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "Relationship Between Organizational Climate and Perceived Quality (en Inglés)"

Within the Office of the Attorney General of the Nation at its headquarters in the city of Monteria, there have been complaints and comments about the quality of service provided by officials who work there. In the opinion of the employees, the atmosphere within the entity is tense and stressful for them. For this reason, this research aims to determine the relationship between the organizational climate and the quality of the service provided by the employees of the organization. In order to develop it, a quantitative, non-experimental, cross-sectional correlational study was carried out. The study population consisted of 52 employees of the entity to whom the organizational climate questionnaire of Litwin and Stringer was applied and 52 users of the services provided by the office to whom the SERVPERF questionnaire was applied. Statistical analysis was performed using SPSS 27 software, using Spearman's correlation formula, since the variables showed non-normal behavior. As a result of the analysis it was found that there was a correlation of -0.002 between the study variables.