Name: Service Integration and Management (Siam™) Professional Body of Knowledge (Bok) (en Inglés)
Price: 241.96 PEN
Availability: InStock
Author: Governance, It
ISBN: 9781787783133

portada Service Integration and Management (Siam™) Professional Body of Knowledge (Bok) (en Inglés)

Formato

Libro Físico

Ilustrado por

It Governance

Editorial

It Governance Ltd

Autor

Governance, It

Año

2021

Idioma

Inglés

N° páginas

352

Encuadernación

Tapa Blanda

Dimensiones

29.7 x 21.0 x 1.9 cm

Peso

0.85 kg.

ISBN13

9781787783133

N° edición

0002

Categorías

Control de calidad y gestión de la productividad
Tecnología de la información: cuestiones generales

Service Integration and Management (Siam™) Professional Body of Knowledge (Bok) (en Inglés)

It Governance (Ilustrado por) · It Governance Ltd · Tapa Blanda

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Reseña del libro "Service Integration and Management (Siam™) Professional Body of Knowledge (Bok) (en Inglés)"

The official guide for the EXIN SIAM(TM) Professional certificationSIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystemAre empowered to deliverAre held accountable for the outcomes they are required to deliverService Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM(TM) Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition.The book will appeal to: Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM(TM) Professional certificationCustomer organizations and their staff looking for guidance when managing a multi-service provider environmentService integrators and their staff wishing to work in a SIAM ecosystem effectivelyInternal and external service providers and their staff wishing to understand their role in a SIAM ecosystemConsultants in service management and other frameworks who wish to expand their knowledgePrepare for your SIAM(TM) Professional exam and understand how SIAM can benefit your organization!