Name: 10 Essentials for High Performance Quality in the 21st Century (en Inglés)
SKU: 4461474
Price: 407.22 PEN
Availability: InStock
Author: Stamatis, Diomidis H.
ISBN: 9781439876008

portada 10 Essentials for High Performance Quality in the 21st Century (en Inglés)

10 Essentials for High Performance Quality in the 21st Century (en Inglés)

Formato

Libro Físico

Autor

Diomidis H. Stamatis

Editorial

Productivity Press

Año

2011

Idioma

Inglés

N° páginas

360

Encuadernación

Tapa Dura

Dimensiones

23.6x15.5x2.3 cm

Peso

0.64 kg.

ISBN13

9781439876008

Categorías

Gestión: liderazgo y motivación
Garantía de calidad y gestión de calidad total
Control de calidad industrial

10 Essentials for High Performance Quality in the 21st Century (en Inglés)

Diomidis H. Stamatis (Autor) · Productivity Press · Tapa Dura

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Reseña del libro "10 Essentials for High Performance Quality in the 21st Century (en Inglés)"

As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode. Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift. Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying downloadable resources provide tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.