Name: Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism) (en Inglés)
Price: 131.21 PEN
Availability: InStock
Author: Miriam Firth
ISBN: 9781845417260

portada Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism) (en Inglés)

Formato

Libro Físico

Editorial

Channel View

Autor

Miriam Firth

Año

2020

Idioma

Inglés

N° páginas

208

Encuadernación

Tapa Blanda

ISBN13

9781845417260

Categorías

Recursos humanos

Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism) (en Inglés)

Miriam Firth (Autor) · Channel View · Tapa Blanda

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S/ 131,21

S/ 262,41

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Origen: España (Costos de importación incluídos en el precio)

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Reseña del libro "Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism) (en Inglés)"

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.