Name: Six Sigma: Spc and TQM in Manufacturing and Services (en Inglés)
Price: 676.53 PEN
Availability: InStock
Author: Tennant, Geoff
ISBN: 9780566083747

portada Six Sigma: Spc and TQM in Manufacturing and Services (en Inglés)

Six Sigma: Spc and TQM in Manufacturing and Services (en Inglés)

Formato

Libro Físico

Autor

Geoff Tennant

Editorial

Routledge

Año

2001

Idioma

Inglés

N° páginas

160

Encuadernación

Tapa Dura

Dimensiones

24.6 x 17.3 x 1.8 cm

Peso

0.44 kg.

ISBN13

9780566083747

Categorías

Garantía de calidad y gestión de calidad total

Six Sigma: Spc and TQM in Manufacturing and Services (en Inglés)

Geoff Tennant (Autor) · Routledge · Tapa Dura

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Reseña del libro "Six Sigma: Spc and TQM in Manufacturing and Services (en Inglés)"

This book comprehensively explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma quality principles and practices into a European division of GE Capital, deploying this initiative in an entirely service-oriented business for the first time. Drawing from and reflecting on his experience, Geoff Tennant develops a reasoned exploration of the benefits that Six Sigma offers to any organization and what can be expected from start to finish. He investigates the relationship between Six Sigma and quality, customer satisfaction, business processes and organizational structure, statistics and analysis and process improvement methodologies. Aimed at quality professionals, senior management and directors, as well as practitioners and students of Six Sigma, Six Sigma: SPC and TQM in Manufacturing and Services provides an in-depth but highly readable insight into the quality initiative that is certain to sweep European companies as it has large and global American corporations.