Name: What's Your Golden Goldfish: The Vital few - all Customers and Employees are not Created Equal (en Inglés)
Price: 75.36 PEN
Availability: InStock
Author: Stan Phelps
ISBN: 9780984983827

portada What's Your Golden Goldfish: The Vital few - all Customers and Employees are not Created Equal (en Inglés)

What's Your Golden Goldfish: The Vital few - all Customers and Employees are not Created Equal (en Inglés)

Formato

Libro Físico

Editorial

9 Inch Marketing

Autor

Stan Phelps

Idioma

Inglés

N° páginas

196

Encuadernación

Tapa Blanda

ISBN13

9780984983827

What's Your Golden Goldfish: The Vital few - all Customers and Employees are not Created Equal (en Inglés)

Stan Phelps (Autor) · 9 Inch Marketing · Tapa Blanda

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Reseña del libro "What's Your Golden Goldfish: The Vital few - all Customers and Employees are not Created Equal (en Inglés)"

What's Your Golden Goldfish is based on the simple premise that all customers and employees are not created equal. For most businesses, 80% of profitability is driven by the top 20% of customers and employees. These are simply your "Vital Few." The book focuses on 9 different ways to do the "little extras" to promote customer advocacy and drive employee engagement with these key stakeholders.The Golden Goldfish is the third book in the goldfish trilogy. The first book was an Amazon Best Seller entitled, What's Your Purple Goldfish. Purple focused on customers. The second book, What's Your Green Goldfish focused on employees. The trilogy of books are based on crowdsourcing projects of over 2,200 examples.