Name: Cruise Operations Management: Hospitality Perspectives (en Inglés)
Price: 781.04 PEN
Availability: InStock
Author: Gibson, Philip
ISBN: 9781138143203

portada Cruise Operations Management: Hospitality Perspectives (en Inglés)

Formato

Libro Físico

Autor

Philip Gibson

Editorial

Routledge

Idioma

Inglés

N° páginas

192

Encuadernación

Tapa Dura

Peso

0.62 kg.

ISBN13

9781138143203

Categorías

Hosteleria
Transporte: interés general
Viajes y vacaciones

Cruise Operations Management: Hospitality Perspectives (en Inglés)

Philip Gibson (Autor) · Routledge · Tapa Dura

Libro Físico

S/ 781,04

S/ 1.562,07

Ahorras: S/ 781,04

50% descuento

Envío normal

Origen: Reino Unido (Costos de importación incluídos en el precio)

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Reseña del libro "Cruise Operations Management: Hospitality Perspectives (en Inglés)"

Cruise Operations Management provides a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike. A user-friendly and practical guide it discusses issues such as: - The history and image of cruising- How to design a cruise and itinerary planning- Roles and responsibilities on a cruise ship- Customer service systems and passenger profiles- Managing food and drink operations onboard- Health, safety and security Cruise Operations Management presents a range of contextualised facts illustrated by a number of case studies that encourage the reader to examine the often complex circumstances that surround problems or events associated to cruise operations. The case studies are contemporary and are constructed from first hand research with a number of international cruise companies providing a real world insight into this industry. Each case study is followed by questions that are intended to illuminate issues and stimulate discussion. The structure of the book is designed so the reader can either build knowledge cumulatively for an in-depth knowledge of managerial practices and procedures onboard a cruise ship, or they can 'dip in' and make use of specific material and case studies for use within a more generic hospitality or tourism learning context.