Name: Performance Measurement: Getting Results (Urban Institute Press) (en Inglés)
Price: 189.59 PEN
Availability: InStock
Author: Harry P Hatry
ISBN: 9780877667346

portada Performance Measurement: Getting Results (Urban Institute Press) (en Inglés)

Formato

Libro Físico

Editorial

Rowman And Littlefield

Autor

Harry P Hatry

Año

2007

Idioma

Inglés

N° páginas

326

Encuadernación

Tapa Blanda

Peso

2.10

ISBN

0877667349

ISBN13

9780877667346

N° edición

Categorías

Liderazgo y motivación empresarial

Performance Measurement: Getting Results (Urban Institute Press) (en Inglés)

Harry P Hatry (Autor) · Rowman And Littlefield · Tapa Blanda

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Origen: España (Costos de importación incluídos en el precio)

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Reseña del libro "Performance Measurement: Getting Results (Urban Institute Press) (en Inglés)"

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.