Name: reorganize for resilience,putting customers at the center of your business (en Inglés)
Price: 127.07 PEN
Availability: InStock
Author: Gulati, Ranjay
ISBN: 9781422117217

portada reorganize for resilience,putting customers at the center of your business (en Inglés)

Formato

Libro Físico

Autor

Ranjay Gulati

Editorial

Harvard Business Review Press

Idioma

Inglés

N° páginas

270

Encuadernación

Tapa Dura

Dimensiones

23.4 x 15.7 x 3.0 cm

Peso

0.50 kg.

ISBN

9781422117217

ISBN13

9781422117217

Categorías

Técnicas de gestión empresarial
Atención al cliente

reorganize for resilience,putting customers at the center of your business (en Inglés)

Ranjay Gulati (Autor) · Harvard Business Review Press · Tapa Dura

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "reorganize for resilience,putting customers at the center of your business (en Inglés)"

In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're customer-focused, but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid silos they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators. Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience: - Coordination: Connect, eradicate, or restructure silos to enable swift responses. - Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions. - Clout: Redistribute power to bridge builders and customer champions. - Capability: Develop employees' skills at tackling changing customer needs. - Connection: Blend partners' offerings with yours to provide unique customer solutions.