Name: The CX Edge: Critical Customer Experience Questions to ATTRACT, KEEP and WOW Customers (en Inglés)
Price: 105.63 PEN
Availability: InStock
Author: Tobe, Jeff
ISBN: 9780578970684

portada The CX Edge: Critical Customer Experience Questions to ATTRACT, KEEP and WOW Customers (en Inglés)

Formato

Libro Físico

Autor

Jeff Tobe

Editorial

R. R. Bowker

Idioma

Inglés

N° páginas

202

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 1.1 cm

Peso

0.28 kg.

ISBN13

9780578970684

Categorías

Atención al cliente

The CX Edge: Critical Customer Experience Questions to ATTRACT, KEEP and WOW Customers (en Inglés)

Jeff Tobe (Autor) · R. R. Bowker · Tapa Blanda

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "The CX Edge: Critical Customer Experience Questions to ATTRACT, KEEP and WOW Customers (en Inglés)"

You know that 'customer experience' is the new corporate buzzword and yet, it seems like a lot of fluff to you...UNTIL NOW! Customer experience and employee engagement guru, Jeff Tobe has been showing organizations how the become the EMPLOYER of CHOICE and the VENDOR of CHOICE in their industries, for over 25 years. Finally, he has put it all into a book that makes you work a little as he asks and answers the critical questions you must ask of yourself and your team.Questions like...What's the difference between customer SERVICE and customer EXPERIENCE?Why do you need to focus on CX?How do you get your people more engaged?How do you measure CX?Where do you start with a CX initiative?What is the future of CX?...and many moreBy the end of this book, you will have everything you need to attract, keep and WOW customers AND increase your profits.